TH
Tasneem H

1 reviews | Active since Feb 2015

01 Mar 2022, 10:19

Warning! never never sign up for a contract with Vodacom.

Third time coming to hello peter, no help from Vodacom. I am now forced to go to the ombudsman.

I want a refund for February as discussed with your agent Randal, who confirmed that it would be done. Still nothing to date.

I hope for your sake that my contract was ended on the 20/02/2022. I do not want any further debit orders, as i have served my 30 day notice in January 2022 already.

Don't call me and ask to explain, you have the call recordings and emails. Do your job and then call me back with feedback. i had enough of *******, if my request is not completed successfully within 7 days, be assured that i will go to the ombudsman.

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2022, 11:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team