OM
Olaf M

1 reviews | Active since Oct 2015

13 Aug 2018, 13:19

WARNING - Dont be ****med by Vodacom

WARNING be careful of opening or renewing a contract with Vodacom. Charges for "CONTENT SERVICES" are automatically added to invoice. So, naturally phoned accounts and was assured that this would be removed from my invoice, credited and that I would receive an sms. No sms received and charges are still being deducted! When researching this phenomenon on the internet, I discovered an overwhelming number of customers with this same issue, in particular from beginning of 2018 - obviously more profits need to be generated due to the poor economy. In the news there is apparently also someone garnering support for a class action lawsuit to stop this theft and ****s such as this.

0
Replies (1)
Vodacom
Vodacom's reply13 Aug 2018, 13:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team