WARNING! Do Not Use Vodacom Fibre!

An absolute joke!

I’ve been a Vodacom contract customer for a little over 2 decades and a Vodacom fibre customer for about half that time. The level of customer service received from Vodacom has always been awful but the most recent incident may take the cake.

On April 2nd I logged an incident for one on my fibre lines being down. After 2 failed attempts to “problem solve”, where the agents basically remotely rebooted my router, I was told that a service agent would reach out within 24 hours to schedule an in-person call to assess, and hopefully fix, the issue.

In the 2 weeks since logging my incident, I have heard absolutely nothing from them. I myself have called in on 3 separate occasions to follow up but I get the standard Vodacom run around. Forget getting the issue fixed, I still don’t know when someone will be able to show up to even look at getting me reconnected.

If you have any choice in the matter, do not contract with this organisation. Find a different ISP and if Vodacom is the only fibre option in the area, get LTE!

I myself will definitely be taking all my business elsewhere. Fibre lines, mobile, alles.