Warning against Vodacom Fibre

We cancelled our Vodacom fibre contract end of March 2025. End of April it stopped and our new service provider was requested to activate the service. We were informed that Vodacom fibre must release the line that takes between 24 - 48 hours. Vodacom informed us and them they can only release the line on the 13th of May. On request of why so long, they say they don't know but the system wouldn't allow them. Not owing them a cent I ask why they don't have control over their system because their system cannot operate independent from human control. Their response was there's nothing they can do, the system wont allow. So I am just warning you before you consider Vodacom as a fibre service provider, think twice. I must wait for two weeks before having access to internet services.