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SCOTT S
1 reviews | Active since Oct 2020
02 Dec 2023, 16:18
WARNING ABOUT VODACOM INSURANCE
WARNING ABOUT VODACOM INSURANCE. Vodacom Insurance have refused to honour their insurance contract and replace my ****** phone. I bought a phone from Vodacom which came with 2 months of free theft insurance. The phone was ****** within a week of receipt and Vodacom Insurance have refused to replace the phone. I'm now paying R1200 a month for a top of the range Samsung phone which I no longer possess. I'm livid!
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Replies (2)
Vodacom's replyOfficial
04 Dec 2023, 09:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team
Vodacom's reply04 Dec 2023, 09:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team
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SCOTT S's updateReviewer Update
27 Dec 2023, 09:39I'm very happy to report that Vodacom have been in touch with me and have now resolved this issue and I have been provided with a replacement handset, so I'm very pleased with the outcome even though it has taken some months to resolve. The excess was rather high at R5000, but this seems to be their standard charge.
Thank you Vodacom for resolving this matter fairly.
Thank you Vodacom for resolving this matter fairly.
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SCOTT S's update27 Dec 2023, 09:39
Reviewer Update
I'm very happy to report that Vodacom have been in touch with me and have now resolved this issue and I have been provided with a replacement handset, so I'm very pleased with the outcome even though it has taken some months to resolve. The excess was rather high at R5000, but this seems to be their standard charge.
Thank you Vodacom for resolving this matter fairly.
Thank you Vodacom for resolving this matter fairly.