Warning

<p>Before signing any contract for phone insurance with Vodacom Insurance Pty Ltd who uses Cellsure to administer the policy be aware that you do not receive a copy of the T&C but have to go on line to read these. The Vodacom insurance policy is an extremely one sided Policy in favour of Vodacom. The various clauses give the rights to Vodacom to cancel your Policy and give you 30 days’ notice. Should you claim be affected by the inability of the Vodacom repair section, they can replace your phone at THEIR DISCRETION with a SECOND-HAND REPAIRED PHONE (GAN). Should as in my circumstance it just be a screen replacement needed but they have no screen in stock, they offer me a GAN device to replace my nearly new phone. This device could have been abused and/or heavily used and my nearly new battery and motherboard etc. is being replaced by one that will not meet the ongoing service requirement. I believe it is the duty of Vodacom and its subsidiary Vodacom Insurance to insure that when they sell goods and/or services that they have the spare parts available to meet their obligations, under various Consumer Protection Legislation. There is a perceived expectation by Consumers purchasing goods from Vodacom that they are not dealing with some small back street operation and that Vodacom should have the ability to be able to source and maintain a stock of the necessary spares to fulfil the expectation that Vodacom is a competent and reputable supplier of goods and services. In my experience over the past few days Vodacom is neither a competent or reputable supplier and in my opinion very little knowledge or understanding of the word integrity. TO PARAPHRASE THE ABOVE DO NOT SIGN OR AGREE VERBALLY WITH THE CALL CENTRE WITHOUT FIRST GOING ONLINE TO READ THE T&C’S AS THEY ARE UNLIKELY TO MEET YOUR EXPECTATIONS OF A CONTRACT FROM A REPUTABLE SERVICE PROVIDER.</p>