WARN VODACOM Customers!

Vodacom does not tell the public that if a person from Vodacom phones ... it is a different company and not really Vodacom, so when you enquire at a Vodacom store, they cannot help you e.g. I bought a router from a kind Vodacom person telephonically, but receive two routers. I specifically asked that my account be reduced as I am retiring, well the account is now more than R200 per month more. I complained and I wait .... You can never get hold of the person you talked to who promised that Vodacom will pick up the extra router and fix the account. At a Vodacom store they just cannot help and now you have to pay for every sim card until the end of the two year contract. Really Vodacom .... ZERO CUSTOMER CARE!<br> For two years I also asked VODACOM for help as we really struggle to get a proper signal. Well ... we are still waiting as all we get was a promise. Very POOR service! Please help the customer - we pay the accounts!<br> Why is it so difficult to be honest and to provide the service you advertise???