Wants me to upgrade but never delivers the goods.

So another poor experience from Vodacom.

I got many calls from February asking to upgrade my number and when I said fine I will upgrade to a laptop, they took my details and advised my laptop will be delivered in 7 days. Nothing came and when they called me the following week asking me to upgrade again... I said but I upgraded. They advised something didn't go through and they ran it again but this time said I can only get it through vodaworld. Then lockdown happened so I couldnt get anything and my upgrade was due in March.

Someone called me again and stated I could have ordered through the upgrade centre for delivery. This was now April...bearing in mind I'm still being charged upgrade price. I tried to order but operators kept hanging up on my. Its now been 7 days and called in today to confirm my delivery and was told there's no stock... I was appalled and vented why I was not told of this earlier then the operator hung up. I'm appalled at the service especially since u guys want me to upgrade yet u can't even deliver the product and still have the nerve to charge me for it. Might as well just cancel it since you don't want to upgrade me and not with a wide selection either. ****py service as usual thanks.