Wants me to pay for services not rendered!!
Hi, I recently went to a store to cancel one of my contracts, I was told it will be cancelled on 6 May and I will only when billed for those days. On 1May I phoned to make sure this was the case since I was allocated the full data bundle, I was told to phone on the 6th to cancel the contract else it won't cancel and I will be billed for full month regardless and will have use of the data till the end of the month. Today is the 6th, I phoned to cancel the contract but was told it has been cancelled and I loose any data not used, but will be charged for full month. How can Vodacom charge me for a full month if I only received services for 6 days?? Its called theft!
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
