wanting to be paid by the deceased

My daughter had an account with Vodacom, her cellphone was insured with them. She passed away in a car accident on 15 March 2015, she had paid her account on the 27 February 2015 in full. I have tried since April to make a claim for the phone that is insured, as I am the executor of her estate, but Vodacom insists that I pay an amount of R997.19 which is the amount that would have been due at the end of March 2015 (which is after her passing). I have submitted all relevant documents, called every possible number, emailed back and forth extensively, to no avail. How can something so simple be made so complicated?This is not rocket science.<br> <br> Back<br>