RR
Richard R

1 reviews | Active since Sept 2015

15 Sept 2015, 17:37

WANT TO UPGRADE A BUSINESS ACCOUNT

Called in to get Status of upgrade, was shunted around to call all sorts of numbers and each time was told that they could not assist because they were in the pre-paid section - seems this has become the norm of an excuse if they are too lazy to help - dont know if it is due to the fact that it may seem to be too much trouble because it was close to home time or what?<br> All I want to do is upgrade this contract and fix a problem to find out about the DATA BALANCE left on the number? We called the 082 111 NUMBER AND WAS TOLD THAT IT WAS ONLY FOR PREPAID.<br> Called the *** number and was told I am through to the prepaid section yet again.<br> Was then told to call *** and was told yet again that it was the Pre paid section - this is in actual fact the cancellation department - perhaps this is what I should do - cancel this contract and maybe move over to Cell-C - They seem to be doing great marketing these days!!!!<br> We then were told to call *** which is supposed to be the Business line and yet no one could help or give advice to upgrade our Business Line? I then asked for the Supervisor and was told to hold and then was cut off.

0
Replies (1)
Vodacom
Vodacom's reply15 Sept 2015, 23:17
Official
Hello Richard52,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team