Want to settle my handset installment fee

I want to settle my handset installment fees. Last week I spoke with Gugu Dlamini and she told me that an amount of R10 170.00 will go off with myt scheduled debit order on the 25th of September. But did not happen they just deducted a normal debit order of R1765.49. Today I called *** and spoke with Zakhele. He told me that I cannot settle my Handset Installment Fee and he will calculate the termination fee for me. I told him that I do not want to terminate my account and then he told me to go to Vodashop and they will calculate that for me. He was so rude to me and he raised his voice when I told him that this can be done and I have done it before.<br> <br> Please Vodacom, train your staff. The competency of your staff is very poor and it is very bad for a consultant to loose his temper on customers. All I want is a simple thing, I want to settle my handset installment fees on all the accounts I have with Vodacom. Please create an invoice for this and advice me on how I should make the payment. I cannot wait for the day when I have moved all my contracts out of Vodacom. Just a simple task and you cannot help me.