CP
Charmaine P
1 reviews | Active since Apr 2010
12 Dec 2021, 14:33
Want to make arrangements but no one to help!!????
I have no idea what to do anymore. I have been trying for months to get help. I am under debt review and I can no longer afford to pay the contracts I have (not using 1 of them and can be checked) for months and have called and asked HOW I CAN MAKE ARRANGEMENTS to pay and then being told I cannot and need to pay everything. I cannot do this. Why if a customer wants to an account vodacom just ignores me and pushes me from pillar to post. Please can someone in management call me and assist and give me the CORRECT advise and help me to make arrangements. It's urgent.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Dec 2021, 18:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Dec 2021, 18:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CP
Charmaine P's updateReviewer Update
20 Dec 2021, 12:44Still no one has called me
This is urgent and I am TRYING TO SORT this out.
Vodacom quick to take legal action and what not but can't call us.
This is urgent and I am TRYING TO SORT this out.
Vodacom quick to take legal action and what not but can't call us.
CP
Charmaine P's update20 Dec 2021, 12:44
Reviewer Update
Still no one has called me
This is urgent and I am TRYING TO SORT this out.
Vodacom quick to take legal action and what not but can't call us.
This is urgent and I am TRYING TO SORT this out.
Vodacom quick to take legal action and what not but can't call us.
CP
Charmaine P's updateReviewer Update
07 Feb 2022, 10:00NOTHING from Vodacom after i have BEGGED to be assisted and now my account is at Pre-Legal???? WHAT THE HELL VODACOM. I am not running away from this yet you cannot just take the time to assist and now you want to list me and ruin my profile. THIS IS DISGUSTING
CP
Charmaine P's update07 Feb 2022, 10:00
Reviewer Update
NOTHING from Vodacom after i have BEGGED to be assisted and now my account is at Pre-Legal???? WHAT THE HELL VODACOM. I am not running away from this yet you cannot just take the time to assist and now you want to list me and ruin my profile. THIS IS DISGUSTING