Want to charge extra on my contract!!!!!

Item: Vodacom
Rating: 1
Author: Maryke M

Hi received an SMS today that is.!!!!!Hi. We hope youâve enjoyed your free T&B Bonus Data 3GB 25% Disc bundle, which has now expired. To continue enjoying this bundle, you will be charged R172.99 monthly. To opt out, dial *135*140#.T&Cs apply.) PLEASE NOTE . I don't want to continue this and I don't want to be charge R172.99 extra per month. Please se that my account is the same amount as last month. I did tried to phone but with no luck.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

31 Jan 2023, 08:10

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply31 Jan 2023, 08:10

Official

Maryke M's updateReviewer Update

03 Feb 2023, 12:27

Dear Vodacom

Please advise why the 3 GB Data is now Cancelled, My invoice is now corrected. But unfortunately my Vodacom statement still shows that my balance is R1001.98( Wrong amount) My cellphone *** is R458.99, *** is R300, *** R70. that gives me a total of R828.99 and not R1001.98. Please advise do I need to hallo peter again or before my statement is Fix

Maryke M's update03 Feb 2023, 12:27

Reviewer Update