CT
Chanel T

1 reviews | Active since Mar 2014

28 Mar 2016, 08:51

Want to cancel. Tired of them

I have been having issues with the call centre for the last few months. I have been running out of data, and every time I want to purchase a bundle there is a issue. My account keeps on getting get soft blocked and I am 8 months pregnant living alone so I can't afford for that to happen. Once I phoned the system was off and my phone could only be unblocked 4 hours later! The bundles I buy over 111 says it's successful but never gets activated. So I have to call the call centre every time. They have the worst attitudes. I am so sick of repeating the security questions! This morning I called to activate a bundle and she tells me my account is in arrears. My debit order date is the 28th so it's suppose to go off today. And they say it's a public holiday so I am in arrears. I am sick of all of them. Once every sixth time you call you get someone knowledgeable but I can't handle the rest anymore. Someone actually told me the other day that I should switch on my background refreshing on my iPhone to save data?? Everyone knows that eats data! I want to cancel. I'm done with vodacom and this pathetic service. I am a calm person but found my self screaming at the last call centre person.

0
Replies (1)
Vodacom
Vodacom's reply28 Mar 2016, 09:46
Official
Hello chanelvantonder,

Thank you making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Please note that I will make contact with you in due course to assist with your query.

Regards
Consumer Website Team