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cleansa C

1 reviews | Active since Mar 2017

07 Mar 2017, 14:53

Want to cancel all 5 contacts, no customer service at all

<p>I have been trying to talk to someone at the solutions department for the last month now regarding a data issue on my accounts. I have had no success, every time i call they place me on hold or transfer my call and then the call gets cut off. then you must phone back , do the whole security check again and so it goes on and on. To date i have still not sorted my issue out, i have given them bad ratings so they can call me back but they dont, all i get is a message that says someone will contact me in 24 hours and they never do. I have been with vodacom on a contract for 11 years but i think its time to go else where, i cant comment on there service because there is no service.</p>

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Replies (2)
Vodacom
Vodacom's reply07 Mar 2017, 15:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Mar 2017, 09:06
Official

As per telephonic discussion,credits processed.

Regards.

FM