WANT NOTHING TO DO VODACOM

Item: Vodacom
Rating: 1
Author: Libuseng L

4 MONTHS TRYING TO GET A BUSINESS CONTRACT SIM CARD ACTIVATED AND TILL TODAY NO ONE CAN HELP ME FROM VODACOM

From 25 February 2019 to today, 27 June 2019 I've been calling Nadine Moodley to indicate what the status of my application is. Ive been calling almost daily and weekly to enquire why my sim card has not been activated. Till today, I've been told there's technical issues from activation department. From Feb, I'd be told someone will call me back but that has NEVER HAPPENED EVER. I've been taken from one person to another, ended up speaking to one Manager called Verona. She also kept saying she will update me but that never happened. Today I asked Nadine Moodley to cancel this business contract and she promised to call me back again, she'll speak to Admin department. We'll see if she does call back

Helpful (0)

Replies (2)

Vodacom's replyOfficial

27 Jun 2019, 10:56

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply27 Jun 2019, 10:56

Official

Libuseng L's updateReviewer Update

12 Jul 2019, 10:03

I received calls right after my post on HelloPeter. It seems the deal I took when I initially app**** had lapsed but no one cared to inform me, only that my query was at the activation stage. Again they tried to get me another deal but it didn't work. I ended up not continuing with anything.

Libuseng L's update12 Jul 2019, 10:03

Reviewer Update