NB
Naomi B

1 reviews | Active since May 2021

08 Dec 2024, 19:54

Want a divorce with Vodacom IMMEDIATELY!

Asked to stop my kids numbers for the contract was finished and I asked to give my last month notice but AGAIN the Vodacom guy on the other side of the telephone 📞 updated instead of cancelling the two numbers, and this after I repeated what we are going to do that these two numbers stops he promised me yes. Just to find out now by my son that his vodacom is still going on. I called 135 and spoke to Jacques and told him that I was *****ed again and this is not on! These numbers is asked to stop NOT upgrade. I was a loyal customer for more than 20years, but I am soooooo dissatisfied and disappointed I don't want anything to do with Vodacom anymore. My husband is furious and says he simply just won't pay anymore, he is absolutely digusted in Vodacom for not honouring their word.... Naomi de Bruin

0
Replies (2)
NB
Naomi B's update08 Dec 2024, 19:56
Reviewer Update
Don't know why it made stars on my word, it is not a swear word. Suppose to read 'upgraded again'
Vodacom
Vodacom's reply09 Dec 2024, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team