1 reviews | Active since Jan 2013
walala wasala vodacom
Used to have my credit card debited every month for payment. Suddenly vodacom decided thay don't want credit card payments and wothout any notice I was just taken off. So I payed my accound at the bank every month. Since dec I am trying to get them to take payment from my bank account. First payment supposed to go off on the 1st of feb. Nothing. So I called and none can give me an answer as to why it hasn't gone off . Now again no payment so I must be inconvenienced again and go to the bank or their stores which are useless! I am due for upgrade now. If I go to a store they wil decline my upgrade cos my payment is not on debit order! Yet I call them every month to set up debit order. I wil try to upgrade and shud my upgrade be declined I wil go to cell c and will end both my contracts with vodacom which are both almost up. When I wanted another contract vodacom declined it as I was not on debit order. I went to cell c and within 5 minutes the contract was approved. That's good customer service and I am very happy with that expensive contract that I have with cell c . Vodacom lost out! And if their bad service continues , I wil have 3 contracts with cell c and maybe even more!
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
