NR
Nerushka R

1 reviews | Active since Jan 2013

02 Mar 2016, 09:40

walala wasala vodacom

Used to have my credit card debited every month for payment. Suddenly vodacom decided thay don't want credit card payments and wothout any notice I was just taken off. So I payed my accound at the bank every month. Since dec I am trying to get them to take payment from my bank account. First payment supposed to go off on the 1st of feb. Nothing. So I called and none can give me an answer as to why it hasn't gone off . Now again no payment so I must be inconvenienced again and go to the bank or their stores which are useless! I am due for upgrade now. If I go to a store they wil decline my upgrade cos my payment is not on debit order! Yet I call them every month to set up debit order. I wil try to upgrade and shud my upgrade be declined I wil go to cell c and will end both my contracts with vodacom which are both almost up. When I wanted another contract vodacom declined it as I was not on debit order. I went to cell c and within 5 minutes the contract was approved. That's good customer service and I am very happy with that expensive contract that I have with cell c . Vodacom lost out! And if their bad service continues , I wil have 3 contracts with cell c and maybe even more!

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2016, 11:00
Official
Hello nerushka,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team