IA
Ishmael A

1 reviews | Active since Aug 2016

22 Aug 2017, 04:32

Waking up to my airtime gone

I have always been a fan of Vodacom, regardless of your prices or how much data I had to buy but today I wake up and my airtime is gone when I had to make an emergency call. You guys realise the danger in that. I'm still very much loyal but if nothing is done about this I'm porting and taking every one I know with me.

0
Replies (2)
Vodacom
Vodacom's reply22 Aug 2017, 06:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Aug 2017, 10:40
Official

Dear Ishmael

Kindly be advised that feedback has been sent to you via SMS.

Regards,
RJ