SJ
Suraj J
1 reviews | Active since Jun 2021
09 Jun 2021, 19:14
Wake up Vodacom
My parents have been trying since the beginning of this year to have an extra vodacom contract canceled after the contract expired in January 2021.
The in store consultants refer us to the call center, while the call center agents makes us go through the whole process of cancelation on numerous occasions, while promising that it will be canceled. Its now the 9th of June, and we are still paying for this contract!
Lockdown has affected the whole world financially, but this is a cheap and disgusting way of vodacom making money off innocent and hardworking people.
Can someone at Vodacom please wake up from your slumber, cancel the contract and refund our money from January 2021.
Super ****ed!
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Replies (1)Vodacom's replyOfficial
10 Jun 2021, 09:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jun 2021, 09:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
