pP
pieter P

1 reviews | Active since Sept 2011

30 May 2019, 10:54

Wake Up Vodacom

Shameel Joosub CEO of the worst company in SA. I've been fighting since January with the idiots at Vodacom to have a proper detailed tax invoice sent to me at my email address. Since February I've been trying to cancel my paid up Vodacom accounts. What has happened until now? A vodacom agent called and confirmed my request for cancelation giving me the dates from when I'll be losing everything still on the account and sending me reference numbers. Cool, except for the idiots in accounting that can't read or do anything intelligent. Still no detailed invoice, should read never any detailed invoice and rarely (3-6 monthly) a mms invoice with a single amount I suppose it's easier this way to ***** money. Services has not been ended as requested more money is being charged and no one will tell me what is going on. The computer do on the other hand do offer to make arrangements for the outstanding money. No money is outstanding and Like I've said before if you want to talk send me a detailed tax invoice.

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Replies (2)
Vodacom
Vodacom's reply30 May 2019, 11:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply30 May 2019, 11:38
Official
Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given. 
RegardsConsumer Website Team