AC
Aarifah C
1 reviews | Active since Sept 2015
12 Feb 2019, 15:52
Wake up Vodacom
I have sent through my mothers death certificate as well as a cancellation form through to vodacom. Nothings been done besides telling me that the account is in arrears. You call the call centre, they refer you to legal. Call legal they tell.you they will give you a number to call via SMS and then... absolutely NOTHING! No sms and a dead end. Please sort this matter out
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Replies (2)
Vodacom's replyOfficial
12 Feb 2019, 16:00 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2019, 16:00
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Feb 2019, 18:09 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please forward all relevant documents to *** or call the Legal Team on ***(free from a Vodacom sim) for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2019, 18:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please forward all relevant documents to *** or call the Legal Team on ***(free from a Vodacom sim) for any further assistance. Regards Consumer Website Team
Best regards,