JS
John S
1 reviews | Active since Feb 2018
24 Oct 2019, 11:29
Wake-up call
This morning I received an SMS from you to deliver the news that my data bundle will expire in 4 days. While I appreciated the information, I wasn't too happy to be woken up at 01:03. Isn't this kind of business what business hours are for?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Oct 2019, 11:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Oct 2019, 11:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
John S's updateReviewer Update
24 Oct 2019, 12:36Thank you, I look forward to hearing from you. This does not appear to be a phishing ****. The message reads: "Your 100.00 MB Vodacom DATA bundle is due to expire on 2019-10-28. Once this bundle expires you will no longer be able to use it. To buy bundles and save dial *135# or visit the My Vodacom App." No information was asked for.
JS
John S's update24 Oct 2019, 12:36
Reviewer Update
Thank you, I look forward to hearing from you. This does not appear to be a phishing ****. The message reads: "Your 100.00 MB Vodacom DATA bundle is due to expire on 2019-10-28. Once this bundle expires you will no longer be able to use it. To buy bundles and save dial *135# or visit the My Vodacom App." No information was asked for.
Vodacom's replyOfficial
01 Nov 2019, 11:24Dear John,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply01 Nov 2019, 11:24
Official
Dear John,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team