Wake up!

My wife was due for an upgrade in April '15, and used the online upgrade dept. The consultant phoned her later and told her that the phone she wanted, which was a Samsung s5, has been discontinued. My wife decided in that case and because of Vodacom's poor service delivery lately, not to upgrade...<br> Another consultant phoned my wife a week later and said that they made a mistake and they have the phone if she is still interested. My wife said thanks but no-thanks, please cancel the upgrade. We phoned a week later to make sure that it had been cancelled, it wasn't... My wife was sent from dept. to dept., until a guy from the cancellations spoke to the lady from the upgrades dept. and ordered her to cancel the contract there and then.<br> We phoned yesterday again to make sure, the upgrade was still not cancelled!!!!! After being sent between cancellations and upgrade depts., my wife asked WHY hasn't it been cancelled, the lady rep**** : 'Its not been cancelled ma'am\. They got cut off