1 reviews | Active since Mar 2015
WAITNIG 4 DAYS NOW TO ACTIVATE A SIM ON NEW PHONE
On Wednesday the 24th of February i app**** for a new contract with Vodacom. I app**** for the Iphone 6 Uchoose plan. After a 2 day struggle to get confirmations to phone me, i eventually received the phone on monday. As soon as i reveived the phone i called the Activations department beacause i wanted to keep my mtn prepaid cellphone number. They did the porting on monday and they told me that my phone would start workingf on tuesday morning. Tuesday when i put the phone on it was still not working. And then they said that it will take another day so i need to wait till wednesday morning for the phone to work. On wednesday i switched on the phone and it was still not working. So i called *** again and i spoke to Tumi, she said that my phone must go off agaiin and i can switch it on at 12 on wednesday and it will work.. So i switched it on at 12 and still no luck. Then i called back and this time i spoke to Nomi, she said another day and then today i switched it on... IT STILL NOT WORKING..... so now she says it is at IT and it takes another 24 hours.. How the **** is it possible that it takes 5 days for activation? The people at Vodacom is ***********. This is not fair!!!!!
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
