EL
Eloise L

1 reviews | Active since Mar 2015

03 Mar 2016, 09:15

WAITNIG 4 DAYS NOW TO ACTIVATE A SIM ON NEW PHONE

On Wednesday the 24th of February i app**** for a new contract with Vodacom. I app**** for the Iphone 6 Uchoose plan. After a 2 day struggle to get confirmations to phone me, i eventually received the phone on monday. As soon as i reveived the phone i called the Activations department beacause i wanted to keep my mtn prepaid cellphone number. They did the porting on monday and they told me that my phone would start workingf on tuesday morning. Tuesday when i put the phone on it was still not working. And then they said that it will take another day so i need to wait till wednesday morning for the phone to work. On wednesday i switched on the phone and it was still not working. So i called *** again and i spoke to Tumi, she said that my phone must go off agaiin and i can switch it on at 12 on wednesday and it will work.. So i switched it on at 12 and still no luck. Then i called back and this time i spoke to Nomi, she said another day and then today i switched it on... IT STILL NOT WORKING..... so now she says it is at IT and it takes another 24 hours.. How the **** is it possible that it takes 5 days for activation? The people at Vodacom is ***********. This is not fair!!!!!

0
Replies (1)
Vodacom
Vodacom's reply03 Mar 2016, 10:47
Official
Hello Eloise99,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team