Waiting too long for mere Fibre installation. Yet I have the router an installation done

Item: Vodacom
Rating: 1
Author: Lelethu M

I ordered fibre from Vodacom on the 3rd of August, I recieved the router and installation was done by Vumatel timeously. Till today Vodacom won’t activate the internet I have a router in the house with full installation but useless because there is no internet, After being with Vodacom for over 15 year this level if service is very disappointing. Very pathetic that a mere activation would take 1000 calls

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Replies (1)

Vodacom's replyOfficial

08 Sept 2021, 11:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply08 Sept 2021, 11:08

Official