DL
Damon L

1 reviews | Active since Jul 2011

21 Oct 2016, 11:49

Waiting to have line reactivated for two weeks now!

<p>Before going overseas for a month I requested Vodacom to activate roaming for me and they said everything would be fine. When I arrived overseas I found my line was not activated so as a result I was unable to pay the invoice. Vodacom promptly disconnected me when I came back, I paid the outstanding amount but was told my account was in arrears but that the line could be reactivated if complete the forms and go into a Vodacom shop or email them through. I emailed all the required forms and was informed it should take a maximum of 7 days to reativate the line. It's now the 21st October and the line still hasn't been reactiavted now as anyone been in touch with me. As a result I am now unableto pay any of my invoices or business suppliers either without a cell phone number!</p> <p> </p> <p>I have been a Vodaco customer for over 6 years now but am considering moving to another service provider after this experience.</p>

0
Replies (2)
Vodacom
Vodacom's reply21 Oct 2016, 12:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DL
Damon L's update24 Oct 2016, 12:35
Reviewer Update

Please note that no one has got in touch with me yet and my line is still deactivated.

Thanks

Regards

Damon