Waiting since 20/08

My SONY was sent in and a job number ( ***7 ) was sent to me. After 09/01 I received no further communication and went to our local Vodacom Chatz. They had no idea where my phone was and had to phone Vodacom (this being the first fault as they did not check up on my order) Vodacom said that I should receive a new phone, or should it be out of stock, a new phone with a similar value. I have not yet received ANY phone. I have been paying my contract for more than TWO MONTHS without a phone. Every week the answer from Chatz is the same - we are still waiting.<br> <br> This is totally unacceptable and rediculous. I don't know when I will receive a phone and do not see why I am paying my contract in full.