Waiting over 7 weeks for my order

I ordered a Sony M4 Aqua which was advertised with a Sony Bluetooth headset on the 7th of August 2015.<br> <br> The M4 Aqua was out of stock and the expectation was managed upfront. 3 weeks later I received the phone with the incorrect headset and sim card. The next day I contacted the call center and was transferred numerous times and spoke to a number of agents who either didn't know what was going on or for the sake of following a \script""; after being a customer close onto 10 years;I am really disappointed with the service and lack of care to hold up to their word.I cant wait for my 5 contracts to expire and move to another network!!!<br> <br> Why ask CSS questions on a call and not use the feedback to improve the customers experience and get things right? <br> <br> """