WAITING ONE MONTH FOR HELP TO TRANSFER MY ACCOUNT!

I app**** on the 1st of October 2015, to have my corporate phone transferred to my personal name, at the client services centre in Menlyn Shopping Centre, Pretoria. I just went on pension and had all the necessary documents - letter from company, ID, proof of address, 3 months bank statements and completed an application form. A young lady by the name of Bianca took all my documents and said it would take only a few days. I then told her that I am going on holiday to the Eastern Cape and she. that she would let me know asap. On the 8th of October - A WEEK LATER!! - she called to say that my application has been declined because of \something at legal"."