waiting on replacement laptop

<p>I've upgraded my contract via call centre in December and took delivery of a laptop on 7th December 2016. About 2 weeks later it was faulty. I've called the call centre and they collected it on 29th December. I was told to phone back after 3 working days to reorder a new laptop as they need a return number. I've lost times of how many times I've phoned the call center and still no return number. I have been on contract with Vodacom for over 4 years and have never skipped a payment and because of this experience I'm considering ending the contact instead of upgrading next time</p>