1 reviews | Active since Apr 2017

10 May 2017, 13:19

Waiting on my cost

<p>I could upgrade 3 months ago i went to vodashop in rustenburg mall and wanted a laptop for upgrade. I am still waiting just to hear everytime i get there that its on backorder. My work payed me late last month and i payed my account late so vodacom added an extra R150 fine for me being late and thats for a contract thats no more than R300 a month. I had this contract for 4 years now and thats the service i get. I pay for waiting and for a added bonus a fine as well. I layed a complaint here 2 weeks back and still nothing happend so if i dont get an reaction now i am done with vodacom for good!!! </p> <p>Winny</p>

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Replies (2)
Vodacom
Vodacom's reply10 May 2017, 13:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 May 2017, 10:30
Official

Dear Winny

As discussed, this matter has now been resolved.

Have a pleasant day further!

Regards,

RJ