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JB
Japie B

1 reviews | Active since May 2021

11 Jan 2022, 08:13

waiting more then 2 months waiting for fibre installation

I have app**** for fibre on 18 Nov 2021, my application was approved and I got the fibre router with 2 days. The problem started with the fibre that needed to be connected to the complex I live in. The fibre line is outside the complex, can see it from my place. But since I app****, Vodacom has been giving me all kinds of excuses why they have not yet connected the fibre. I have phone multiple times, getting told they will come back to me. Last time they said that was last week Tuesday, was promised they will call me by Thursday or Friday, well that never happened. Terrible service from Vodacom.

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Replies (3)
Vodacom
Vodacom's reply11 Jan 2022, 09:12
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JB
Japie B's update11 Jan 2022, 09:16
Reviewer Update
The same automatic response you gave when I complained previously, and then your consultants never make contact, and I have to phone and inquire myself what is happening.
JB
Japie B's update14 Jan 2022, 13:28
Reviewer Update
I won't hold my breath on this one, you have shown that you do not do as you say here in hellopeter.