Waiting more than 6 weeks for upgrade device ordered online
I ordered an upgrade of an iPad device in March already. According to Vodacom's website, the upgrade would take "up to" 4 weeks.
Up to 4 weeks means: NOT LONGER THAN 4 WEEKS.
It is now 6 weeks, and still no device delivered, but I'm paying for it. I have contacted their customer service line multiple times, I have been placed on hold for 30 minutes at a time by their Upgrades department, but still no device.
Utterly pathetic and deliberate misrepresentation of their delivery times
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Vodacom's replyOfficial
30 Apr 2019, 11:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Apr 2019, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team