1 reviews | Active since Nov 2015
waiting more than 48 hours for activation of line
I received a new contract from Vodacom on Thursday 26Nov. Ref ***1<br> I contacted the call center to activate my new line, they said I must wait 24 hours before my line will be activated. <br> on Friday 27Nov my line was not active so I contacted them again, they said I must wait another 24 hours because of back log. <br> Today Saturday 28 November my line is still not activated so I called the call center again. <br> the first lady I spoke to said I must wait another 24 hours because the line was only activated yesterday and it takes 48 hours before my line is active. I told her that is exactly what they told me yesterday. every day they tell me to wait 24 hours. then she put the phone down in my ear. I feel this is totally unacceptable.<br> <br> I phoned for the 2nd time and they said Vodacom is waiting approval from RAM that my device was delivered. She said that they requested it on Thursday and Friday and both days it said that my device wasn't delivered. she said that they will follow up on Monday. <br> <br> so this means I have to wait until Tuesday maybe Wednesday, everytime I phone I get a different story!!!! <br> can someone please help me and activate my line!!! <br> THIS IS POOR SERVICE!!!
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
