WAITING MORE THAN 4 MONTHS FOR A COPY OF CONTRACT!

I REQUESTED A COPY OF MY CONTRACT MORE THAN 4 MONTHS AGO AND AM STILL WAITING! I HAVE RECENTLY MOVED TO ENGLAND AND NEED TO PROVIDE MY INSURANCE WITH A COPY OF THE CONTRACT TO GET MY PHONE FIXED... VODACOM CUSTOMER SERVICES SENT ME A COPY OF A CONTRACT THAT 1) DIDNT BELONG TO ME, AND 2) WASNT EVEN FOR THE SAME PHONE MODEL!!! VODACOM CUSTOMER SERVICES HAVE NOW STOPPED REPLYING TO ALL EMAILS - CLEARLY NOT CONCERNED... WILL THESE *********** *****S REPLACE MY PHONE WHEN MY INSURANCE REJECTS MY CLAIM????