Waiting more than 24 hours for Vodacom fibre team to restore connectivity and still no assistance

I am complaining about the Vodacom fibre help team. I have had more than 24 hours of no internet connectivity. I have called the call center more than 4 times and they keep saying it is getting looked into. Considering the fact that we are working from home, this has been more than an inconvenience. The tech team which they promised will be in touch has not bothered to call. I am truly unhappy with the service and considering moving service providers. I still don't know what he issue is and I am told that no one knows.