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Henk H

1 reviews | Active since Jan 2022

11 Jan 2022, 08:08

Waiting more than 2 months for fiber activation.

Order for Vodacom fiber was approved 27 October 2021. Technicians inserting the infrastructure was done by end of October. We are now approaching 3 months. How long does it take to switch the complex online? Very disappointed.

Sales Order # SO*** Solution ID P***

0
Replies (5)
Vodacom
Vodacom's reply11 Jan 2022, 09:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
HH
Henk H's update13 Jan 2022, 12:32
Reviewer Update
Still no contact per Vodacom's reply.
HH
Henk H's update17 Jan 2022, 07:45
Reviewer Update
Still no contact per Vodacom's reply.
HH
Henk H's update21 Jan 2022, 09:03
Reviewer Update
Still no contact per Vodacom's reply.
HH
Henk H's update01 Feb 2022, 07:52
Reviewer Update
''we were not able to make contact with you"

There were no calls on my cellphone from Vodacom. Try again.