Waiting forever. No responses

I have app**** for vodacom fibre on the 16 th April 2019. Now it's a month today I only got the box installed into my house.. Multiple phone calls no response from any one that promised they would sort this out.. I'm really disappointed I never had service like this from vodacom. And no one keeps me up to date until I phone to find out what's happening.. Never will make use of vodacom contracts or services again..