Waiting forever for Vodacom

Incredible, I know, but a tiny little gadget called a 'router' for fibre has not yet been delivered. It was ordered on 7th May 2018 and now we wait, and wait, and wait .... how is it possible that the router cannot be delivered ? No-one from Vodacom can explain this to me? They cannot tell me that they are out of stock, they cannot tell me that we are not home, they cannot tell me that there is no-one in their delivery department ! Well, a friend of mine told me yesterday that Prince from Vodacom Fibre called her son to sell him a fibre connection. What did I tell her? 'Do not use Vodacom because you will wait months for the router '! Oh yes, Vodacom might respond to this Hellopeter write-up, but nothing changes - this is my third write-up.