WAITING FOR VODACOM TO TAKE MY ACCOUNT OUT OF LEGAL COLLECTION STATUS

From march 2017 I've been having problems with the legal Dept and harassed by collectors and Lawyers because Vodacom had a problem with a debit order that was fixed soon after. Mrs. Zanele Vokwana was very helpful and help me sort this issue, but after they re activated my account, instead of continuing with the existent contract (upgrade was due on Nov 17) they created another one without my permission. After that was partially sorted by Mrs Vokwana, I still could not upgrade because Vodacom front end system does not sync with the CONTRACT TERM module. Eventually I managed to put a request for upgrade with the call centre for a Huawei Nova. Vodacom was supposed to deliver in 3 to 5 working days, but today still waiting for my phone to arrive. I just phoned the call centre and was told that my account was again put into "legal collections" status. I'm sick and tired of the incompetence of the call centers and vodacom taking orders for handsets that are out of stock. Mrs. Zanele Vokwana, please help me sort the account and upgrade issue before i'm forced to take other steps.

Regards