Waiting for SERVICE

<p>Hi Jonathan. Welcome to Vodacom's Online Chat.</p> <p>***X, a Chat_Deals consultant, has joined the conversation.</p> <p>Jonathan: Hi</p> <p>***X: Good day how may i assist you?</p> <p>Jonathan: On Monday I placed an order for upgrade online for number 060 962 ***X, reference number KT4YZW. The order "disappeared" and I was never called. Then I called the upgrade dept and reordered, yesterday. Today I called and was told they are waiting for the after sales to call me - Reference 93661. The phone should be delivered next day, what is the hold up</p> <p>***X: Kindly provide me with your ID NUMBER.</p> <p>Jonathan: ***X</p> <p>***X: Thank you kindly hold while i check.</p> <p>Jonathan: Thanks</p> <p>***X: Kindly hold the line our system are very slow, i do apologies for inconvenience course please patiently hold.</p> <p>Jonathan: I will hold</p> <p>***X: Vodacom SP: Upgrade quotation ********** 7 has been generated. Should yo u have any queries, please call ********** .. Dealer ID:WNSUP, User ID: KEIKABIL_VODACOM</p> <p>***X: Thank you for holding , ayour upgrade has been processed, kindly expect a call from one of our agent shortly.</p> <p>Jonathan: Like today?</p> <p>Jonathan: this is day 3, reason I am asking</p> <p>***X: I do apologies but i have just escalate this with my manager you will receive a call shortly.</p> <p>Jonathan: Please note to call me on 073 133 ***X, my primary number. The other line is not working.</p> <p>Jonathan: please escalate, I am sitting without a working mobile.</p> <p>Jonathan: the reason why I have upgraded</p> <p>***X: Thank you for using Vodacom Online Chat Service an conformation agent will call you have a bless-full day further.</p> <p>Jonathan: thanks</p> <p>(next day)</p> <p>Hi Jonathan. Welcome to Vodacom's Online Chat.</p> <p>Jonathan: Hi</p> <p>YYYY, a Chat_Deals consultant, has joined the conversation.</p> <p>Mazwi: Good morning how can i be of assistance</p> <p>Jonathan: Hi, I am going to copy paste yesterday's conversation which has all details. You can hopefully then give me the answer I am looking for. We are on day 4 today.</p> <p>Jonathan: (pasted)</p> <p>YYYY: Okay i have fully read your conversation with ***X and has the confirmation call been received ?</p> <p>Jonathan: No</p> <p>YYYY: Okay please hold while i query this matter</p> <p>Jonathan: Okay</p> <p>YYYY: Kindly call ********** we do apologize for the inconvenience just spoke to my manager and your matter is being escalated to our Superior manager in charge or you may email us on *** online .co.za</p> <p>Jonathan: I have phoned that number before. What will the difference be now? www.vodacom online .co.za is not an email address, please verify</p> <p>YYYY: Yes that the email address or would you prefer it if i called you so we can go thru this step by step ?</p> <p>Jonathan: An email address requires a '@' sign, that is possibly a web address. You can call me. Am I going to need to re-order this phone?! I seriously hope not.</p> <p> </p> <p>(Was then called and told to be patient. Vodacom will call me. I don’t believe it.)</p>