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Waheeda S

1 reviews | Active since Jan 2019

10 Jan 2019, 09:54

Waiting for response for two months

We app**** for a new contract that was approved on the 26/11/2019. Until now we have had no feedback from Vodacom. When we try to call the sales department we stay on hold for over 30mins than the call cuts off. I have tried contacting Vodacom via Facebook and they are not interested in calling back all they say is that we should call the sales team which we have been trying to do for almost two months.

Please can somebody give me a call back so that I can track the contract status

Waheeda Khan **********

0
Replies (3)
Vodacom
Vodacom's reply10 Jan 2019, 11:06
Official
Dear Customer, 

Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details 

Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 Jan 2019, 12:01
Official
 Good day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. 

Please note that our online team deals with all sales related queries, they would be able to advise on the status of your application. Kindly contact our online team on ***4 or alternatively contact our telephonic sales team on ***. 

We apologize for the inconvenience and the service experienced. 

Vodacom Consumer Website Team. 

Best regards,

WS
Waheeda S's update10 Jan 2019, 12:09
Reviewer Update
When i try calling your call centers nobody answers the call...that's the problem