NJ
Natisha J

1 reviews | Active since Apr 2016

06 Jul 2017, 11:46

Waiting for phone to be repaired still

<p>My S7 edge was not detecting the sim so I took it in to the repair centre in Sandton City. They claimed it needed a software update and I got it back the next day. I downloaded my apps again and then realized that it stilll wasn't working. When I took it back, they claimed that it was tested. I highly doubt it as it wasn't working that evening. They take it in again and eventually it gets sent to the advanced repair centre. Two weeks after the first visit, I'm still waiting. And no one bothered to offer me a loan phone which is a benefit of the red packages. This is pathetic service!!</p>

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2017, 12:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Jul 2017, 15:37
Official

Good day,

As per our telephonic discussion.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian