CJ
Chantell J

1 reviews | Active since Jul 2019

27 Aug 2021, 10:09

Waiting for phone over 2 months now!!!

I took out a new contract with vodacom online 29 June 2021 - I am still waiting for my phone!!

I have called customer care, I have emailed them, I have called online sales, I have leave messages, I contacted them on facebook and on mobi - and got a different answer from each person.

I have been told in July that my phone has arrived and will delivered, then nothing.

When I phone they said the person has misinformed me.

I was told that the color is out of stock and if I change the color I will get the phone - one consultant change it to grafite color, week later 1 changed it to gold.

2 weeks later I was informed there have never been any changes to color made.

One consultant told me I will never wait longer than 4 weeks for a phone, one told me never longer than 6 week - lol and here we are at 8 weeks???

And this week I am told to wait till September - because maybe there is a phone than for me??

Customer care/complaints has given 0 help!!!

0
Replies (1)
Vodacom
Vodacom's reply27 Aug 2021, 11:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team