WL
Wendy L

1 reviews | Active since Aug 2016

04 Apr 2017, 11:37

Waiting for over a year for a copy of my contract and failure to provide itemized billing

<p>I have requested Vodacom to provide me with a copy of my contract for nr ********** over a year ago. I have not received it to date hereof. I dispute the correctness of the end date that Vodacom have on their system, yet they refuse or are unable to provide me with a copy of my contract to proof the correct end date.</p> <p> </p> <p>Re nr ********** - I have requested itemized billing over a year ago on this business contract. Vodacom has not provided this to me to date hereof. </p>

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Replies (1)
Vodacom
Vodacom's reply04 Apr 2017, 11:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team