Waiting for over 3 months for router relocation. No connection for over two weeks

I have two service requests that were logged and have not been resolved after multiple follow ups. One was a request for my vumatel router to be relocated within the premises, this was initially logged in August and to date each consultant says they are escalating or the system has closed it so they are opening a new one. I even ended up getting a direct contact number of a team leader who now does not respond to my messages. Every consultant is friendly and sounds enthusiastic to assist but never get back to you or won't follow up until the query is resolved, you're left hanging and have to restart the process with a new consultant who repeats the cycle.

Secondly, I have not had connection for over two weeks. Technicians came and said the issue was termination of services which Vodacom confirmed wasn't the case and said they'd get the technicians to return to solve the issue but to date, nothing has been done.