CB
Cara B

1 reviews | Active since Oct 2014

05 Apr 2018, 11:05

Waiting for my sim swap

I went into your Bayside Mall store yesterday morning to do a sim swap, and was told it would be active in 4 to 24 hours. I am still not activated, and have just phoned your customer service, only to be told that they can see no instruction of any sim swap. I have tried to call the Bayside store, but of course nobody is answering (twice).

0
Replies (1)
Vodacom
Vodacom's reply05 Apr 2018, 12:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

MK

Vodacom Consumer Website Team