WAITING FOR MY ROUTER

Good day It's still me SR*** . I complained 2 weeks back for poor service and an account manager named Vincent Mnyameni that wasn't coming back to me to assist with relocation of wireless. He eventually called and we agreed the best solution is a router . He sent me a quote to sing and get my router delivered. He advise me that it will take 3 to 5 working days. All this happened last week Wednesday The 13th . I was waiting to today no communication . I then decided to call him yesterday and email no response. I called the call center this morning to find out and they as well couldn't get hold of him. This was the case last time. Vodacom I just need a router delivered the Vincent guy has the details he the Account manager. At this point it's just about communication and manage Custer expectations and you guys fail at that.